Please refer to the following for frequently asked questions.
Clicking on a question will page down to the answers.
Q1 What is included in the price and what is not included?
Q2 Can I appoint a driver? Is there a nomination fee?
Q4 Please tell me the type of car
Q6 Is there a cancellation fee?
Q7 How much is the tip? When should I give it?
Q9 Can I get in touch with the driver?
Q11 I have not decided the details of the trip, can I use my car freely?
Q12 Can you make reservations for activities such as safari and Ayurveda?
Q13 Arrival on the first day is late. its only moving from the airport to the hotel.is it cheaper?
Q14 Can you drop me at the airport on the last day?
Q15 Where should I exchange money?
Q16 Can you give me a guide on sightseeing spots?
Q17 When is the driver decided?
Q18 Please tell me the recommended hotels
Q19 Can you introduce local meals?
Q1 What is included in the price and what is not included?
＜What’s included in the price＞
The estimate includes all costs related to chartering, such as car charges for Japanese-made cars, driver expenses, driver meals and lodging expenses, vehicle insurance, high-speed charges, parking charges, etc.
＜What’s not included in the price＞
Tip, facility entrance fee, jeep safari and other activity costs
Q2 Can I appoint a driver? Is there a nomination fee?
Requests can be made free of charge. But we cannot guarantee the driver. Please refer to this article for more information on driver nomination.
You can make a transfer to Singapore DBS Bank or make an online credit payment. Payment will be in Singapore dollars.
Q4 Please tell me the type of car
All models are Japanese sedan type or van type. There are many Toyota Prius and Honda Fit Shuttle. There are many Toyota Hiace van types.
* Cars may vary depending on the driver.
There is no Wi-Fi in the car. If you wish to use the Internet, its general to purchase a SIM card at Sri Lanka Airport. If your mobile phone does not support SIM-free, you will need to use Wi-Fi rental from Japan. (Wi-Fi rental is not available in Sri Lanka)
Q6 Is there a cancellation fee?
There is no advance cancellation fee. Please feel free to make a reservation. Cancellation after payment will be refunded to the account specified by the customer, but please note that you will be responsible for the refund fee. In addition, if you cancel without notice, we will not refund (cancellation fee 100%).
Q7 How much is the tip? When should I give it?
In terms of market price, it will be at least 1000 rupees per day. It is common to pay at the end of each day or at the end of the tour.
Q8 Are there baby seats and child seats?
Baby seats and child seats are not available, but if you have small children, the driver will try to drive more carefully.
Q9 Can I get in touch with the driver?
The driver’s contact information will be shared in advance; therefore, you can call before and during your trip and exchange messages with WhatsApp. (The driver may be changed)
Q10 I would like to use the 2nd day and the 5th to 6th days. Can I request that I use only part of the travel itinerary?
Since the tour will be kept on consecutive days, you cannot apply for partial use, for example, you want to use it only on the 2nd and 5th to 6th days. Because the driver is based in Colombo, once you go on a tour far away, the driver can’t go back, he can’t do other work even when you he is not in use, and you will be charged a waiting fee and accommodation costs. Once if you return the driver to Colombo and asked to pick you up again, it will be expensive, so we will only accept it for consecutive days. On the other hand, for example, if you want to use the first 3 days and the last 3 days for a total of 6 days, you can combine as 2 tours of 3 days.
Q11 I have not decided the details of the trip, can I use my car freely?
A rough tour route needs to be decided in advance, but it can be used freely in each area. There are many people who travel while consulting with drivers in the form of “Is there any interesting activities nearby?”
Q12 Can you make reservations for activities such as safari and Ayurveda?
If you ask the driver locally, you can arrange most things and I think it is the cheapest. On the other hand, since we cannot take responsibility for mis-booking etc., please understand that we will not be able to make reservations at our company in advance. There aren’t many things that need to be booked in advance, so most of the things you can ask the driver after arriving in Sri Lanka.
Q13 Arrival on the first day is late, it is only moving from the airport to the hotel. is it cheaper?
Although we accept it, we will charge a fee for one day, so if you just move from the airport to Negombo or Colombo, airport taxi or hotel transfer will be cheap.
Q14 Can you drop off me at the airport on the last day?
As above, if you are only moving to the airport, you may find it cheaper to use the hotel transfer service.
Q15 From where I should exchange money?
You can exchange money in the airport with a rate that is not so bad, but if you are concerned about the exchange rate, it is better to exchange money in the city. If you ask the driver, he will take you to a good place of rate. Some drivers change their own money. If you check only the rate at the airport, you can see the standard.
Q16 Can you give me a guide at sightseeing spots?
In Sri Lanka, if you do not have a guide license, you cannot guide at sightseeing spots. The guide license varies depending on the driver, so please consider that it is not included in our service. (There is no problem if the driver has a guide license and accepts it.) The guide fee at each tourist spot is around $ 10 to $ 20 (the Japanese guide seems a little expensive).
Regarding the guide license, you get the impression of being a tourist professional, but the guide license also costs money to maintain the license (thus, only qualified personnel can do the guide business) There are many drivers who don’t have them. I personally think that it may be an indicator of the ability of the driver as if it were a territory for a country to conduct guide business in a tourist spot (it is an opinion only).
Q17 When is the driver decided?
By the end of each month, Sameera, the local headquarters, assigns the next month’s tour to each driver, and the person in charge is temporarily decided there. Please understand beforehand that there are cases where the changes occur.
Q18 Please tell me the recommended hotels.
The driver does not stay in the same rooms as the customer, and there is a sense of misalignment with the Japanese, so the driver’s recommendation is not very helpful and honestly it does not have information beyond the word of mouth on the net. Bawa architecture hotels such as Heritance Kandalama are overwhelmingly popular with customers.
Q19 Can you introduce local meals?
If you ask the driver, he will introduce shops where you can eat local food, but the shops where local people actually eat is very bad for hygiene and it will break your stomach, so the driver will think of a place that is sanitary and clean where you can eat local Sri Lankan food. If you ask for a shop where locals actually go, he can introduce those, but please do so at your own risk.